Something’s Up – An Effective Tool for Culturally Diverse Workplaces Canada’s workforces are increasingly diverse with many of our workers having English as their second or third language. Being able to communicate effectively across the cultural and linguistic divide is a key leadership skill for organizations wanting a productive and safe workplace. This interactive session will introduce the “Something’s Up” approach to improve the effectiveness of intercultural communication and relationships in the workplace. This Centre for Intercultural Education developed approach has been used with thousands of participants in organizations across Canada and internationally. This session will provide a high level overview and experience of the method.
Participants that learn and practice the approach know:
- How to identify culturally influenced behaviours in the culturally diverse workplace
- How to look under the surface of intercultural interactions for “hidden” patterns
- How to apply the Something’s Up approach to cross-cultural interactions
- How to apply five culture- general frameworks to different cultural groups participating in the Alberta workplace
- How to analyze intercultural interactions from the perspectives of the various interaction participants for best results
Presenter: Todd Odgers
Todd is Principal of NorQuest College’s Centre for Intercultural Education (CIE) in Edmonton Canada. The Centre is unique in Canada and its research and training activities focus on the development of English for the Workplace and intercultural competence for business, industry, government, educators, and not for profits nationally and internationally. The CIE’s eight member team of specialists has worked with over sixty organizations regionally, nationally and internationally and is the designer and facilitator of ERIEC’s mentors training program.
Todd facilitates and speaks widely to groups wanting to improve their effectiveness engaging diverse populations. Todd has taught management to undergraduate students, English for the Workplace and Intercultural Communication in Canada and abroad. For ten of the years between 1988 and 2002 he worked in Japan teaching and training nationally to develop intercultural competence with the management and staff of many of the country’s best known corporations.